PRIVACY POLICY
Last Updated: 31 August 2026
At Faraja Settlers Limited, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect information when you visit our website, enquire about our properties, book a site visit, contact us, or use any of our services through our website.
1. WHO WE ARE
Faraja Settlers Limited is a real estate company offering land and property-related services in Kenya.
Our website is:
Our office is located at:
Kamakis Bypass, Northpark House, 2nd Floor, Kenya.
You can contact us through:
Phone: +254 713 737 373
Email: farajasettlersl@gmail.com
2. INFORMATION WE COLLECT
Depending on how you interact with our website and services, we may collect information such as:
- Your name
- Phone number
- Email address
- Location or general area
- Property or project you are interested in
- Site-visit booking information
- Messages and enquiries you send to us
- Information provided when requesting property details
- Information relating to a property purchase or transaction
- Any other information you voluntarily provide to us
We only request information that is reasonably necessary for the service or communication you are requesting.
3. HOW WE COLLECT YOUR INFORMATION
We may collect information when you:
- Fill in a contact or enquiry form
- Request information about one of our properties
- Book a site visit
- Contact us by phone
- Contact us through WhatsApp
- Send us an email
- Communicate with one of our agents
- Subscribe to communications from us
- Interact with our website or social-media links
We may also automatically collect limited technical information when you visit our website, including your IP address, browser type, device information and pages you visit.
4. HOW WE USE YOUR INFORMATION
We may use your information to:
- Respond to your enquiries
- Provide information about available properties
- Arrange and manage site visits
- Contact you regarding properties you have expressed interest in
- Process and support property transactions
- Provide customer support
- Send information you have requested
- Improve our website and services
- Understand how visitors use our website
- Prevent fraud, spam and misuse of our website
- Maintain business and transaction records
- Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes that are incompatible with the reason it was collected without an appropriate legal basis or your consent where required.
5. PROPERTY ENQUIRIES AND SITE VISITS
If you enquire about a Faraja property or book a site visit, we may collect information such as your name, telephone number, preferred property/project and site-visit details.
This information allows our team to communicate with you, confirm your visit and provide relevant information about the property.
6. PHONE, WHATSAPP AND EMAIL
When you contact Faraja Settlers Limited through telephone, WhatsApp or email, we may retain relevant communication and contact details in order to respond to your enquiry and provide customer service.
Please remember that WhatsApp, mobile networks, email providers and other communication platforms have their own privacy policies and terms that apply to their services.
7. PROPERTY PURCHASES AND TRANSACTIONS
Where you proceed with a property purchase, additional information may be required to complete the transaction, including information necessary for documentation, payments, title processing, transfers, searches and other legally required procedures.
Such information will be handled for legitimate business, contractual and legal purposes.
8. COOKIES
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage and support certain website functions.
Cookies are small files stored on your device by your browser.
Some cookies may be essential for the website to function, while others may be used for analytics, performance or marketing purposes.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
For more information, please see our Cookie Policy.
9. ANALYTICS AND THIRD-PARTY SERVICES
Our website may use third-party services such as website analytics, maps, embedded content, advertising or social-media integrations.
These services may collect certain technical or usage information according to their own privacy policies.
Where applicable, we may use such services to understand website traffic, improve our services, communicate with potential customers and measure the effectiveness of our marketing.
10. HOW WE PROTECT YOUR INFORMATION
Faraja Settlers Limited takes reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no website, electronic communication system or internet transmission can be guaranteed to be completely secure.
You should also take reasonable steps to protect your own information, including keeping passwords and account information confidential.
11. SHARING YOUR INFORMATION
We do not sell your personal information.
We may share information where reasonably necessary to provide our services or complete a transaction, including with:
- Authorized Faraja staff or agents
- Professional service providers
- Technology and website service providers
- Payment or transaction service providers
- Property, legal or documentation service providers
- Government authorities or regulators where legally required
Any sharing of information will be limited to what is reasonably necessary for the relevant purpose.
12. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer service, business records, property transactions, legal requirements and dispute resolution.
The appropriate retention period may vary depending on the type of information and the nature of our relationship with you.
13. YOUR PRIVACY RIGHTS
Depending on applicable Kenyan law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Object to certain uses of your information
- Request restriction of certain processing
- Withdraw consent where processing is based on consent
To make a privacy-related request, contact us using the details provided below.
14. CHILDREN’S PRIVACY
Our website and property services are intended for a general audience and are not specifically directed at children.
We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.
15. LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites, social-media platforms or other online services.
Faraja Settlers Limited is not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policy of any third-party website you visit.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements or business practices.
When we make changes, we will update the Last Updated date shown at the top of this page.
17. CONTACT US
If you have questions about this Privacy Policy or would like to exercise a privacy-related right, please contact:
Faraja Settlers Limited
Phone: +254 713 737 373
Email: farajasettlersl@gmail.com
Website: farajasettlers.co.ke
Office: Kamakis Bypass, Northpark House, 2nd Floor, Kenya.